Archive for 10/04/2018

You Keep Me Hanging On the Telephone

Don’t leave customers hanging in silence. Mark Williamson, (pictured) Sales and Marketing Director for audio branding specialist PHMG explains how to turn hold time into a key marketing tool. The implications of poor call handling can cost a business dearly. Research has revealed 67 per cent of consumers have hung up on a service call before their particular issues could be addressed…

Read More