Archive for October 2014

Body Language in Business

Did you know that body language accounts for over 90% of a conversation! Body language can be used to help conduct an interview, give a presentation or make that important sale: a conversation stretches so much further than speech. Body language is the reason why selling face-to-face has a huge advantage over selling by phone,…

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Disaster Recovery

Every now and then, there are companies that go out of business because they have failed to recover from disaster. In most cases, this was a result of poor planning and even due to the management (owners) believing such events would never happen. Disasters fall into three categories:  Natural disasters – Preventing a natural disaster…

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Why & How to Deal With Customer Complaints

When people are unhappy, they will often complain. Many businesses tend to try and ignore complaints, or pass them off as irrelevant, however, if dealt with well, they can actually provide your business with a strong advantage. The most important reason why you should listen to complaints is very simple. If someone is complaining, the…

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Hand Making Keys

Making a key to a mortice lock is a basic locksmith skill, and one required by the MLA as part of their full exam. The chosen lock for the exam is a 3G110. Why? Because it requires some intricate skills and good hand eye coordination. But you can change the levers quickly! Agreed but what…

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Customer Care & Relations

One thing that business owners often forget is that customers are the driving force of their business: without them, they have no future – it is the same for everyone. You may currently feel that your relations with customers are good, but can you do more? Did you know it costs five times more to sell…

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Access control

In our industry and in its simplest form, it means to control the ingress of people into a compartment. This could be a building – a floor of a building – a room on a floor – a container (cupboard) in a room. It could also be used to control the egress from the same…

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Insurance for Locksmiths

Our continuing help for readers this month includes special advice from Oyster Risk Solutions. Oyster have worked with locksmiths for a number of years and understand your needs: How downturn affects your insurance premium – and how we can help. No industry is immune from the effects of the credit crunch, and the insurance sector…

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