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    Body Language in Business

    Did you know that body language accounts for over 90% of a conversation! Body language can be used to help conduct an interview, give a presentation or make that...

    Disaster Recovery

    Every now and then, there are companies that go out of business because they have failed to recover from disaster. In most cases, this was a result of poor...

    Why & How to Deal With Customer Complaints

    When people are unhappy, they will often complain. Many businesses tend to try and ignore complaints, or pass them off as irrelevant, however, if dealt with well, they can...

    Hand Making Keys

    Making a key to a mortice lock is a basic locksmith skill, and one required by the MLA as part of their full exam. The chosen lock for the...